Returns & Exchanges
Returns
- Please contact us within one week if you would like to return an item.
- Please return unwashed items, including packaging, within 5 business days after contacting us.
- Please include a note as to why you are returning the item(s).
- For your protection, please use UPS or Insured Parcel Post for shipment.
- A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless the return is the result of an error by Paihama.
Exchanges
- We are happy to exchange your socks if you ordered the wrong size or would like a different color.
- Please contact us within one week if you would like to exchange an item.
- We will only exchange unwashed items that have been tried on once to see if socks fit.
- The customer will be responsible for paying any additional shipping charges.
- Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time for returns/exchanges - with shipping - is about 3 weeks, but may take longer during the busy seasons.
Questions?
If you have questions about your return, please contact us.